If you've got this far and haven't taken grave offense, here's my resume. Thanks for your consideration!
If you have taken grave offense, maybe you should ask yourself why. I don't even know you.

Resume - Emily Papel

Emily Papel
Technical Communications / Marketing Specialist
 
Mad Skills
Technical Writing & Editing * Translation & Localization * B2B Marketing Strategies * Project Management
Customer Support * Document Control s Asset Management * Marketing Strategy & Execution
Technical Snapshot: ServiceNow CMS,  Zendesk, GitHub Markdown, Office 365, G Suite, AWS, Azure, AD
 
Cool Things I Did
Microsoft - Infogain | Content Development Specialist                                                                                           Dec 2022 – 

• Content developer on the Partner Offers and GTM team.
• Create and publish content to help Microsoft partners leverage existing tools to provide customer support. 

US GOV – Corner Alliance  | Federal Grant Review Specialist                                                                             August 2022-April 2023

• Provides high quality deliverables for multiple United States Federal Government agencies 
• Reviews grant applications for the construction and deployment of broadband infrastructure, equipment, instrumentation, network capability, hardware and software, and digital network technology.

Glow, INC.  |  Technical Support Documentation Specialist                                                                                   2019 – 2021

• Provides onboarding and education on the CX Team for a popular women's health app with a strong social media component. Works with QA to help onboard and train new users, solve technical support queries, and collaborate on product improvements.
• Wrote and edited onboarding training manuals and procedures for new hires.

Allytics | Marketing Content Strategist                                                                                                                     2018 – 2019

• Spearheaded initiatives in designing communication plans, messaging, and marketing for enterprise projects, including Microsoft Dynamics CRM and Azure, and Rackspace managed cloud services.
• Prepared compelling copy for whitepapers, infographics, eBooks, and video scripts, and successfully led the Milliman website redesign campaign, in  partnership with engineering and creative teams.
• Preserved brand integrity by monitoring the consistency and quality of marketing content.

Microsoft - Securitas | Technical Editor, Document Management   2016 – 2017

• Enhanced cloud and infrastructure support for geographically distributed global datacenter operations.
• Managed the full life cycle of confidential docs including quality review and change management.
• Developed multiple framework documents for the Global Datacenter operations mobile app initiative.
• Drove document transition from MS SharePoint database to the ServiceNow content management system, creating knowledge bases for international data center operations teams within the SLA.
• Led datacenter record management and collaborated on compliance and security strategy.

 
Self Employed | Freelance Editor & Marketing Specialist                                                                                        2008 – 2017

• Served as web content editor and marketing Manager for small businesses.
• Increased revenue gains & brand awareness through the use of social media & SEO marketing programs.
• Developed press releases and gathered feedback and metrics on social and traditional media.
• Successfully measured and analyzed the performance of the website and social media platforms.
• Analyzed, reviewed and reported the effectiveness of campaigns to maximize results.

 
Never Too Cool for School
Master of Fine Arts, Creative Nonfiction | University of King’s College at Dalhousie
Technical Communications Certification | Bellevue College
Bachelor of Arts, Psychology | University of Waterloo 

Reach out to emily@emilypaper.com for writing samples.